Home of the Reach & Wash® System.

Frequently Asked Questions and How to do

  • Q. Will the windows be cleaned to a good standard?

    A. When cleaned using the Reach & Wash® system windows will be cleaned better, and stay clean for longer. It's worth remembering that as well as the glass the window frames will also be cleaned and the sills rinsed as part of the process.
  • Q. How does the cleaner know that the window is thoroughly cleaned when they can’t see the window close up?

    A. Unlike window cleaning with hand tools when the outcome depends on skill and hand and eye co-ordination, Reach & Wash® is a process whereby the outcome is guaranteed provided the brush following purified water is passed over the window in a set pattern. With Reach & Wash® no skill is required, only the ability to be methodical and knowledgeable about the process.
  • Q. Compared to sectional poles what are benefits of telescopic Reach & Wash® waterfed pole system?

    A. When extended telescopic water fed poles are progressively lighter toward the top and are therefore easier to use. Also, because the ground level may alter around buildings it is often necessary to adjust the pole length in small increments. Telescopic water fed poles are quickly and easily adjusted to the perfect length whereas the only way to adjust a sectional pole is to add or remove a section (2mtrs). Time is lost when sections are added or removed.
  • Q. How high do the waterfed poles reach?

    A. The longest Reach & Wash® water fed pole reaches 25mtrs (80ft) from the ground. However, it is important for operators to become experienced in handling the shorter Reach & Wash® poles before using poles above 14mtrs (45ft).
  • Q. How does The Reach & Wash® system clean without detergent?

    A. The simple explanation is that by providing a pure water cleaning system, you can clean without the need of detergent because when applied to the window 'pure water strives to return to its natural impure state'. For a more scientific answer read on

How to clean a window with a water-fed pole. The best technique and tips.

Water fed pole techniques and tips. How to clean a window with a water fed pole using pure water.

How to Back Wash a Water Softener

The importance of proper maintenance of water softeners will allow the long term jevity of a reverse osmosis filters.

How to replace water fed pole body clamps. Next Generation Clamps from Ionic Systems | Available for all Ionic Poles

How to replace water fed pole body clamps.

How to Remove a John Guest Fitting JG

Ionic Systems filtration systems are assembled with John Guest fittings and plumbing. Understanding how to disassemble, remove and reinstall these fittings will allow ongoing maintenance of your portable DI resin, Portable Reverse Osmosis Systems and Vehicle Mounted Delivery and Full Reverse Osmosis Equipment and Systems.

How to Change DI Resin with a DI Resin Vessel

Tips and tricks with replacing DI Resin in a DI Resin Vessel. This is a step by step guide on how to replace your contaminated expired DI or Softening Resins.  One caution to be noted is that the resin spherical beads if spilt onto a hard surface become very slippers and a trip hazard !

How to Change a 4040 Reverse Osmosis Filter

Knowing how to change a 4040  RO Reverse Osmosis filter will not be a regular event. Currently, Ionic Systems have these filters installed on the Pure20 range of vehicle-mounted equipment. This is a step by step guide on how to replace a 4040 RO membrane.

How to use an Ionic Pump Controller

Tips, Tricks and How To Use and Ionic Systems Controller. These controllers are found across the range of Ionic Systems equipment from portable delivery units to fixed Van Mounted Filtration and Delivery Systems in the Ionic and Pure20 Range.

How to use a Zero Pump Controller

Our bench mark of systems, the Zero Controller has many functions and also has the ability of water control both flow variations and on/off via remote controls.

How to change a PPM Filter

Knowing how to change filters elements in your Ionic Systems will allow ongoing maintenance for the life of your equipment. The filters elements differ across each stage of filtration with different filter medium, but the replacement process is similar to all housings. On stainless steel housings, the tolerances are closer as the systems run at higher pressures. Tips and tricks in these instances in removing filter elements in stainless housings, are to connect a water source at tap pressure to the bottom of a housing with the cap removed and allowing this water pressure to push the filter elements out.

How to change Water Fed Pole Body clamps

See the next Generation pole clamps giving this worn Grafter pole a new lease of life. These new 2019 spring assisted clamps are available for all Grafter, Glyder, Swift and Vertigo poles from new, or as an upgrade.

Last updated: January 12, 2020